IT Support Specialist

Contract length: 5 years (renewable)
Location: Stockholm
Indicative number of candidates to be employed: 1

Is this job for you? 

You will work in the IT Operations section in the Digital Transformation Services (DTS) unit.

Reporting to the Group Leader Front Office, you will be part of a mixed team composed of staff members and contractors, supporting the Centre’s work related to user support and incident management, application and system administration, and client security and IT service coordination.

In this position, you will have a wide variety of tasks that will give you the opportunity to:

• Carry out client system administration activities (e.g. Microsoft 365 administration, patch management for client infrastructure via Intune and Ivanti Endpoint Manager, Entra ID / Active Directory administration, software and hardware installation/configuration, preparing and deploying computer images, ensuring antivirus protection for client infrastructure, monitoring and maintaining the client infrastructure, monitoring and maintaining Device Enrolment Programme (DEP) for Apple devices, preparing software packages for deployment, preparing client related scripts);
• Manage problem tickets, providing root cause analysis and maintaining documentation;
• Provide 2nd and 3rd line hardware as well as software support;
• Coordinate activities (e.g., oversee one or more ITIL processes/ practices, setup and maintain user guides, documentation and instructions);
• Provide 1st line support and fulfil service requests in the function of a Service Desk Analyst when required;
• Be part of a Standby support shift schedule during out-of-working hours (a few weeks per year);
• Contribute to other activities of ECDC as required, within your field of competence. 

What are we looking for?

Formal requirements

For your application to be considered eligible you must fulfil all the following requirements by the application deadline:

• A post-secondary education attested by a diploma[1]or a secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of 3 years;
• Thorough knowledge of one of the official EU languages and a satisfactory knowledge of another official EU language to the extent necessary for the performance of your duties[2];
• Nationality of one of the EU Member States or of Norway, Iceland or Liechtenstein and to be entitled to your full rights as a citizen;
• To have fulfilled any obligations imposed by the applicable laws on military service;
• Meet the character requirements for the duties involved[3]; and
• Be physically fit to perform the duties linked to the post.

You will need to provide appropriate documents to show that you meet all of the above criteria.

Selection criteria

For your application to be evaluated further, you will also need:

• At least 3 years, following the award of the diploma, of recent, hands-on professional experience acquired in positions relevant to the job description;
• Excellent knowledge and experience of Client [4] System Management and Monitoring Tools (e.g., Microsoft 365 End-point Management, Client Patch Management);
• Excellent knowledge and experience in enterprise management of end-user clients[4], including software setup, configuration, group policies / Intune policies, scripting, preparing and deploying computer images and client applications and security (e.g. Microsoft Defender);
• Excellent knowledge, understanding and experience in end-user hardware and software support, troubleshooting and diagnostics (e.g., desktop, laptop, printer, smart phones, tablets);
• Knowledge, understanding and experience in ITIL (preferably with an ITIL Foundation certification or higher) and IT Service Management Tool(s);
• Knowledge, understanding and experience in IT security (information security and /or cybersecurity);
• Excellent command of English, both written and spoken.

Additionally, we will assess the following competencies:

• Excellent analytical skills, attention to detail and strong problem-solving abilities;
• Good level of service orientation and user-oriented mindset;
• Good communication skills and ability to understand and adapt communication to the counterpart;
• Ability to work collaboratively and build strong working relationships in a multi-cultural team;
• Ability to work under pressure and manage multiple and competing tasks and responsibilities.

Depending on the number of applications received, the selection committee may apply stricter requirements within the aforementioned selection criteria..

Why ECDC?

You will play an active role in making a tangible difference in public health. 

At ECDC you will join a team of more than 400 colleagues with diverse backgrounds and professions who work together for the common goal of helping countries prevent and respond to outbreaks and public health threats. Every position at ECDC plays an important part, and we cooperate closely for our collective goals. 

ECDC is an equal opportunities employer and encourages applications from all suitably qualified candidates without any distinction on grounds of age, gender, sexual orientation, disability, ethnic or social origin, religion, or belief. 

As an ECDC staff member, you will have the chance to own or support initiatives impacting the health and well-being of people in Europe. 

You will be joining ECDC at interesting times. In October 2022, the European Parliament endorsed an extended mandate that will allow ECDC to adopt a stronger role in supporting EU Member States in the prevention and control of infectious disease threats and improve European preparedness and response. This includes real-time surveillance systems, mobilising an EU Health Task Force to assist local responses in Member States and building a network of EU reference laboratories. 

What can we offer you?

We offer a competitive salary and a range of benefits, including health insurance, learning opportunities and flexible work arrangements such as flexible working hours and teleworking in the Stockholm area for part of the week. Additionally, you can work up to 10 days a year from outside the Stockholm area.

Depending on your experience, the monthly basic salary usually starts at € 3374,39 and may be supplemented by various allowances including, as applicable, expatriation and/or generous family allowances. Salary is exempt from national tax and instead an Agency tax is deducted. We also provide financial support when relocating to Stockholm.

Our benefits package is designed to support a healthy work-life balance and we are committed to creating a supportive and inclusive work environment that values the well-being of our employees. 

Learn more about the benefits of joining ECDC

How does our selection process work?

Our selection process takes, on average, three months from the application deadline. All selection processes include a remote written test and a video conference interview; some selection processes may include additional steps.

After a candidate has been selected for the position, additional shortlisted candidates can be placed on a reserve list. The reserve list may be used when ECDC needs to fill similar positions at the same level in the future. The reserve list is valid until 31 December 2026 and may be extended.

Read more about the Recruitment process.

See the ECDC-candidate-guide.pdf (europa.eu) for a detailed explanation of the selection and recruitment process. 

When starting a new contract under the EU staff regulations, all new staff must successfully complete a probationary period of nine months.

How do you apply?

To apply for this vacancy, please create/ log in to your ECDC e-recruitment user account.

See detailed instructions on how to apply.

Please submit your application well ahead of the deadline in case of technical issues and/or heavy traffic on the website. After submitting your application, you will receive an automatic email message confirming receipt of your application. Ensure that the email address you provide for your applicant account is correct and that you check your email regularly.

ECDC does not accept applications submitted after the deadline or applications submitted by email, mail or any other means.

Only candidates selected for interviews will be notified. You can see the progress of the selection process from within your e-recruitment account. 

Translations of this vacancy notice in all EU languages can be obtained by using the automatic translation function on this website.

Note: 

While this vacancy notice can be translated into all official EU languages from its English original, the language of day-to-day operations in the Agency is generally English. ECDC therefore prefers to receive the application in English.

Disclaimer: Please note that in the event of any differences in meaning or interpretation between the original English version of this content and a translation, the original English version takes precedence

We welcome your application!